Well.. this is somewhat of a mixed review/rant/rave because to be honest I have really mixed feelings about my experience. For those of you who haven't heard of the new Lee Stafford Jzeush! Express Style Bar, it's basically a walk in salon where you can choose from 11 looks ranging from £12-£20 and get it done there and then. I was first approached by a woman who was handing out flyers, she asked if she could tell me a bit about the service. I agreed to this took a flyer and carried on shopping. I was intrigued to see whether the service really was as good as they said so when I was done shopping I went back to ask a few questions. I had my eye on the Fishtail Plait but I've tried it before on myself and all the back kept falling out because of my weird layers. I talked to the marketing woman about this and she said (literally) "they can work wonders". I'm a sucker, but this and the fact that Lee Stafford himself was standing right there watching the girls do the hairstyles, I figured "why not?".
As soon as I sat down I regretted the deccision. The girl doing my hair seemed like a trainee, she re-started the plait 3 times and it looked like it was sticking out of the side of my head at a really strange angle. Given that I had seen Lee giving the stylist working on the next station (even though she was doing a different style) pointers and helping her, I figured he would do the same for the girl working on me. No such luck. Now, I wouldn't have been so irritated by this if I had not been paying £20 for the style. By the time she was done with the plait and had tugged it into place, I admit, it looked good. So I paid and left, figuring that it was a nice treat, but not an experience to repeat.
However, by the time I reached my car the entire back of my hair had fallen out of the plait and was hanging around my shoulders. It was a side fishtail plait on the right, so my shorter layers from the left side of my head had fallen. I've got to say, for £20 this was unacceptable to me. 5 minutes of a style for £20 - no thanks. I couldn't go back in and complain because I had to get home, but I rang the number on the flyer, which turned out to be head office. I told them exactly what had happened and was offered to go back and have the style redone with Lee himself overseeing it or a refund. I chose the refund, simply because I don't have the time to go back, there would be petrol money or train fares too, so a refund just seemed better.
Today I received a package containing my refund and 3 full size products with a letter apologising for my disappointment and inconvenience, and explaining that they welcome any customer feedback and would like to make it up to me with the enclosed products.
I recieved the Bling SpARkLE SpRAY, the Bling HaiR REhab Detox SHaMPOO and the Bling HaiR REhab iNTENsE CoNDiTiONER. I will be doing full reviews of these products in due course.
Overall, I wasn't impressed with the Jzeush! service itself and would only recommend it if you wanted one of the more complex styles which I feel would be worth the £20. However, I personally felt 5 minutes in a chair for a fishtail plait was not worth £20 leading to my complaint. I was really impressed with the way the company dealt with my complaint and quick resolution of the issue.
xoxo
Just for the record: I have no problem at all with Lee Stafford, his company or anyone affiliated with him or his company. This is an simply honest review of the service I recieved. I have no grudge that would lead me to write a negatively biased review of these products and intend to treat these products as if they had been sent to me for review purposes.
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